Submitting Photos

In order for us to build your item, please provide us with photo(s) that meet our guidelines.The better the photos match the guidelines, the better the end result will look.

If you are not sure which photos are best, you can contact us at sales@BumpyPhoto.com. You may email us all of your candidate photos and we will let you know which one is the most appropriate.

Pricing

All prices are displayed in the currency you selected in your preference options. Shipping costs will be added to your total at the end of your purchase.

Order Processing

After you submit your order, you will receive a computer-generated email confirmation that your order was placed.

Orders can take up to 24 business days to be manufactured and shipped, depending on the selected product and priority speed. This does not include the additional shipping time to reach your location. Shipping times depend on the selected shipping option and product type. If corrections to the final preview of your item are requested, this might delay your order.

Items ordered in "Priority" will jump to the front of our production queue depending on the selected priority, but delays may increase depending on our current production load. We might notify you after placing your order if this is the case, or you can contact us beforehand to verify our current order load. Although we try our best to meet your selected priority speeds, we do not guarantee these will be matched exactly. Although we will do our best to get your items as quickly as possible, please allow for some delay variance. We do not offer refunds for unmeet priority speeds or preferred deadlines detailed in the order comments or in communications with.

All orders are subject to availability and we can only guarantee availability whilst stocks last. If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to either wait until the stock is available, replace it with an alternative or cancel your order.

Shipping Methods

Most of our items are shipped by United States Postal Service (USPS). If the situation warrants, we may elect to ship by some other carrier such as DHL, UPS, UPS Ground or FedEx.

Untracked domestic and international shipments are available. It's important that you as the customer understand that there is higher risk in shipping with these cheaper methods. They do not support tracking or shipping insurance. For a long time we were hesitant to offer these methods because of this, because we want to be able to guarantee your package arrives safely, but due to popular demand. These methods can save you several dollars in some cases, but you must understand we cannot guarantee a timeframe for your order's arrival. The USPS's estimation does not take into account customs delays, or some guy at a dock somewhere putting the package in his car to 'inspect' it further at home. We cannot contact the Postal Service, here or abroad, concerning a package shipped with this method - they can't track it either. We cannot replace a lost order shipped with one of these methods. In our experience, the cheaper domestic options are still pretty reliable, just slower. However depending on the country we've had some problems with international packages disappearing with no way to track them when shipping with the cheaper international methods.

We're offering these options to you so you can make the choice on whether you'd like to pay a little more for speed and security, or go with a cheaper option, throwing caution to the wind to save a few bucks, which in some cases makes sense to do. It's your call. If you understand and agree with this policy, please use this option. If not, choose a slightly pricier option that assures you that your package will be trackable, and optionally you can ask us for insurance in the event it would be lost along the way.

Shipping Rates

Fixed shipping prices will be added to the total price of your order at checkout. Total shipping costs depend on the selected shipping option, total weight, products’ country of origin and destination country. Shipping prices may be higher for international destinations, or for oversize packages, than originally quoted on website. We will notify you after placing your order if this is the case.

International customers will be responsible for any brokerage fees and taxes upon delivery. It is your responsibility to check your local tax/customs policy.

We are not responsible for shipping delays due to Customs, delivery issues, weather or any other issue.

Higher fees may apply for any mis-shipments or redirection of shipments due to incorrect shipping address, zip code entry or PO boxes on the online order form. These fees are charged to BumpyPhoto by most shipping carriers, and will be passed onto the customer.

If UPS/Fedex are requested we will contact you regarding any additional cost involved as UPS is generally more costly than USPS. Generally it's 2-3x the cost of USPS Express, but it gets there fast and reliable. Quote estimated can be obtained by going to the UPS and Fedex websites.

Shipping Insurance

Shipping insurance is not included as standard.

We cannot be held responsible for items lost, damaged or not received once they have been mailed. Please contact us if you would like to include shipping insurance, which typically costs $1.30 per $100. We will provide this insurance either directly through the courier or through an independent insurer so we request you contact us directly with any issues. We do recommend shipping insurance for high value packages, as well as for international packages. We cannot be responsible for uninsured packages that may be lost in transit. Untracked packages cannot be insured.

We cannot be responsible for packages that are lost/taken after delivery even if insurance is purchased-- the insurance covers the package until it is delivered, once delivered it's out of the shipper's hands and therefore they can't guarantee anything.

Returns Procedure

It is very important to us that you be happy with your order. Your satisfaction is our main priority!

If you need to return an item:

Requests for a return/refund must be submitted within 7 days of receipt of purchase. Please contact us (sales@BumpyPhoto.com) for return instructions and a Return Authorization (RA) number.
PLEASE DO NOT
MAIL THE MERCHANDISE BACK TO US OR ANY OF OUR SUPPLIERS until you get the Return Authorization paperwork and a Return Authorization (RA) number from us to include with the return package. No refunds will be issued without an Return Authorization (RA) number. Returns must be received within 2 weeks of issuing Return Authorization (RA) number. You must email us with all return package tracking and shipping information when you have sent your return back to us. If we do not receive this information, your refund may be significantly delayed.

  • If returns are not received at our warehouse within 2 weeks of the issued Return Authorization number (RA), no credits will be given.
  • Shipping fees to return the item are at your own expense. Please use a shipping method with a tracking number.
  • If returns are not received at our warehouse within 2 weeks of the issued Return Authorization number (RA), no credits will be given.
  • All custom made items are not returnable, as they are made to your specifications at the time of order, except if they are defective. A replacement will then be issued upon return.
  • Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same resalable (unused) condition with original packaging and hardware/accessories, excluding any shipping/handling/insurance costs. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. BumpyPhoto reserves the right to refuse credit on any returns that are not in resalable condition.

Refunds may take up to 4 weeks for processing (although they are usually completed within 14 days). Returns must be received within 2 weeks of issuing Return Authorization (RA) number.

Order Changes and Cancellations

You may cancel your order within seven days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail or letter to our contact details listed on this site. You have a duty to take reasonable care of the products. You must not have used them and must have kept them in the condition in which they were delivered. You will be charged the ACTUAL COST of collecting the item. The cost will be deducted from any refund that is due to you. When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive an item that either is not in the condition we sent it or has missing components, we shall charge you a further fee to cover the cost of these items. A processing fee will be deducted from the refund.

All custom-made items to your personal requirements cannot be changed, cancelled or returned. If the item has not been produced yet and the order is cancelled, then we can issue a full refund minus any work carried out until then (such as the 3D depth map creation). Production delays are not accepted as grounds for cancellation as the labour to make the custom-made items must be compensated. Note that some fidelity to the source digital 3D model might be lost during the manufacturing process due to artifacts, visible layering, color dithering and irregularities due to the infiltration process. (see photo samples on website). In general, bigger sizes yield better fidelity.

Deposits placed for custom-made items are not refundable if the work on the items has started. Full payment for the work should be made after final approval of the work and prior to the shipment of the completed items.

If you need to return the product, please follow the return procedures above. If additional items are needed, you will need to place another order.

Damages

We take extra precautions to pack our orders to prevent damage and breakage. All items are shipped insured. If, despite our efforts, your order does arrive damaged, then please hold onto the package and damaged merchandise (for potential inspection) and e-mail us (sales@BumpyPhoto.com) right away for instructions. All damage claims must be made within 7 days of receiving your order. Please closely inspect all merchandise upon receipt to ensure that your order has not been damaged in shipping.

Please DO NOT MAIL THE DAMAGED GOODS BACK TO US or to any of our suppliers until you have notified us of the damage. If necessary, we will send you paperwork to include with the damaged item (s) you are returning.
Please see above policy for returning merchandise.

Privacy Policy

BumpyPhoto is committed to respecting your privacy. Please be assured that the information you provide to us will only be used to support your customer relationship with us. We will never share or sell any of your information to others. Unless we have your permission or are required by law, we will only use the data you provide to us online with others who are acting on our behalf to complete your order. Please see our entire Privacy Policy Page.

Typographical Errors

We make every attempt to ensure that the information provided on BumpyPhoto website is accurate and correct, but occasionally an error goes unnoticed. We are not liable for any product informational typographical errors on the website. If you find an error on our website, please report it to us so that we can correct it immediately.

In the event a BumpyPhoto product is listed at an incorrect price due to typographical error in the Description and/or Title of products or in the pricing information, BumpyPhoto shall have the right to refuse or cancel any orders placed at the incorrect price. BumpyPhoto shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your Paypal account or credit card charged. If your Paypal account or credit card has already been charged for the purchase and your order is canceled, BumpyPhoto shall issue a credit to your Paypal account or credit card account in the amount of the incorrect price.

Disclaimer

Our products are not suitable for children and are collector items intended for adults. CHOKING HAZARD: Some Products May Contain Small Parts Not Intended For Children. BumpyPhoto reserves the right to reject any order.